A: We currently ship within the United Kingdom. We're expanding to Europe and North America soon—sign up to our newsletter for updates.

A: Standard UK delivery takes 3–7 business days from order placement. Delivery times are estimates and may vary during busy periods. You'll receive tracking details once your order has been dispatched.

A: Yes, all orders ship free within the UK no minimum purchase

A: Once your order ships, you'll receive an email with tracking information. You can use this to monitor your delivery in real time.

A: Please double-check your delivery address at checkout. If you notice an error after ordering, contact us immediately at hello@petpaltreasures.com  and we'll do our best to help before your order ships.

A: Email us at hello@petpaltreasures.com  with your order number, the item(s) you'd like to return, and the reason. We'll provide return instructions and a prepaid label (for faulty items).

A: You have 30 days to return items for any reason (change of mind). Faulty items can be returned within 12 months. We cover return shipping for faulty items; you cover it for change-of-mind returns.

A: Once we receive and inspect your return, refunds are processed within 7–10 business days. The money will appear in your original payment method.

A: Yes. Contact us at hello@petpaltreasures.com  with your order number and what you'd like to exchange for. We'll arrange the swap for you.

A: We're sorry to hear that. Contact us immediately at hello@petpaltreasures.com  with photos of the damage. We'll arrange a replacement or refund at no cost to you, including return shipping.

A: If your order hasn't shipped yet, we can help. Contact us immediately at hello@petpaltreasures.com  with your order number and we'll do our best to assist.

A: We're expanding our personalisation options. Some items (collars, tags, bandanas) can be customised. Check individual product pages or contact us at hello@petpaltreasures.com  for details.

A: Email us at hello@petpaltreasures.com . We reply as soon as possible—usually within a few hours (within 12 hours during busy periods). Support hours: Monday–Sunday, 9am–6pm UK time.

We’re building PetPal Treasures with giving back in mind. As we grow, we plan to support animal rescue organisations through donations and partnerships. We’ll share details publicly before we launch any programme.”