Get in touch

We're here to help with orders, delivery, returns, and product questions.

How to reach us

Use the form below and we'll reply as soon as possible — usually within a few hours. During busy periods, within 12 hours.

Prefer email? You're always welcome to write to us directly at hello@petpaltreasures.com

Quick tips

• Include your order number (if you have one)#
• 
  For returns: item, reason, and whether it's faulty
• 
  For product questions: which item interests you

Support hours: Monday–Sunday, 9am–6pm UK time